Frequently Asked Questions

Our standard MOQ is 50 pieces for most products. For custom OEM/ODM orders, the MOQ may vary from 100-500 pieces depending on the complexity of customization. We also offer flexible MOQ for new customers to test our products.

Standard products: 15-20 days. Custom products: 25-35 days. Rush orders can be accommodated with additional charges. We maintain stock for popular models for faster delivery.

Yes, we provide samples for quality evaluation. Sample costs can be deducted from your first bulk order. Contact our sales team for sample availability and pricing.

Our products are certified with CE, UL, RoHS, DLC, SAA, and TUV depending on the market. We can provide additional certifications based on your regional requirements.

Yes, we offer 3-5 years warranty depending on the product category. All products undergo 100% aging test before shipping. We provide free replacement for any quality issues within the warranty period.

We accept T/T (bank transfer), PayPal, Western Union, and L/C for large orders. Typically 30% deposit before production and 70% before shipment. Credit terms available for established customers.

Yes, we have extensive OEM/ODM capabilities including custom product design, private label manufacturing, custom packaging, and product modifications. Our R&D team can develop products based on your specifications.

We offer multiple shipping options: Express (DHL, FedEx, UPS) for samples and small orders; Air freight for urgent orders; Sea freight for bulk orders (FOB, CIF, DDP terms available). We work with reliable logistics partners to ensure safe and timely delivery.